Twenty years of network learning

Malcolm Ballantyne reflects on how this unique model of blended learning developed at Birkbeck.Picture of Organizational Psychology students in 1958 and 2008.

As far as we know, the MScs in Organizational Psychology and Organizational Behaviour were the first degree courses in the UK to require students to interact online. So why did it happen at Birkbeck? As is often the case there was no single reason, there were three contributing factors.

First, in the mid-1980s, the whole of Birkbeck faced a financial crisis. There was a change in the funding formula for part-time students that assumed that a university’s core funding should be based on full-time student numbers and that part-time students were a marginal additional cost. It didn’t work for Birkbeck and for a while it looked as if the whole College might close. The matter was resolved, but only for undergraduate students. Postgraduate departments had, in effect, to double the number of students. In Occupational Psychology (as it then was) we quickly realised this meant extending our catchment area beyond London.

Quite coincidentally, the Psychological Services Division of the Manpower Services Commission approached the Department, asking if we could develop a distance learning version of the MSc for their psychologists who were based throughout the country. If so, they could support the necessary curriculum development.

Lastly, I had been experimenting with on-line tutorials on my second-year module ‘People and Advanced Technology’. The technological support for this was very crude but I had actually done it as early as 1981. Looking back, I think I was the person who needed persuading the most but we brought these three factors together and the result was Network Learning.

A story which hasn’t been told is how, as an occupational psychologist, I was running on-line tutorials in the early 1980s. I came to psychology relatively late in my career, I didn’t get my BSc until I was 30. For the first ten years of my working life, I worked as a television technician for the BBC. I quickly discovered that a technical career was not for me, but the work was interesting, and I became absorbed by the experience of technological change. Between 1960 and 1970, the original 405-line television system was replaced by the 625-line system, colour television was introduced and, less obviously but more profoundly, valves were replaced first by transistors and then by the first generation of silicon chips. The work I and my colleagues did was transformed dramatically.

Having got my degree, I then worked as a psychologist for British Steel and saw even more dramatic effects of technological change on heavy industry with essentially heavy manual jobs becoming mechanised and computer-controlled.

And so, in 1974, to Birkbeck, as one of the two last lecturers to be taken on by Alec Rodger – Leonie Sugarman and I were interviewed on the same day. I covered ergonomics and work design and, when we redesigned the course in 1976, I started my second year module on the effects of changing technology on people’s working lives.

In the summer of that year, the College very generously supported me in attending a NATO ‘Advanced Study Institute’ – two weeks in Greece working with some of the world’s top human-computer interaction specialists and it was here that I first became familiar with the work which was being done on the organizational impact of IT. This also led, three years later, to being invited to join a British Library funded project in which we aimed to replicate the production of an academic journal on-line. The software we used was an early computer conferencing system called Notepad which, incidentally, gave me access to e-mail for the first time. In 1979, there weren’t many people to send messages to.

In 1978, a very influential book on computer mediated communication was published, Hiltz & Turoff’s ‘The Network Nation’. This described how computer conferencing systems had first been created and, significantly from my point of view, raised the possibility of interactive learning systems. I had to try it and persuaded Brian Shackel, the director of the BL project, to allow me to register my 1981 students on Notepad. It was immensely difficult. The computer was at the University of Birmingham and there weren’t that many dial-up terminals at Birkbeck. The telephone system was quite unreliable in those days but we actually managed to make contact and run some on-line discussions.

Following this experience, I applied for funding for more reliable technology. The feedback I received for these unsuccessful bids suggested that what I was proposing wasn’t really understood. So, with the arrival of the first Birkbeck VAX computer, I wrote a system myself – OPECCS, the Occupational Psychology Experimental Computer Conferencing System. It was very simple – and by this time we had e-mail in the form of VAXmail – but it worked quite well and I think it must have been around this time that my colleagues became aware of what I was doing.

So, why has Network Learning been so successful? It’s difficult to be certain but my own feeling is that it was because we had a clear philosophy from the start. We started with the assumption that what made the Birkbeck approach distinctive was the opportunity for students to meet face-to-face and discuss things informally – allowing for what John Dewey called ‘collateral learning’, learning which is neither planned nor intended but which nevertheless happens and is significant. In taking on students from a wider geographical spread, the face-to-face element would have to be less frequent but should remain an essential part of the process. The purpose of the technology was to be that of maintaining continuity of discussion between these face-to-face meetings. This was quite unlike the Open University’s approach where the process was seen as a distance learning experience where the technology was an additional, and optional, means of support.

More recent ideas, particularly from knowledge management, would support the Birkbeck approach. The debate on ‘stickiness’ and ‘leakiness’ of knowledge in organisations (why is it so difficult to get ‘best practice’ transferred across an organization while the company’s best guarded secrets disappear out of the back door to one’s competitors?) recognises the importance of face-to-face contact in the transfer of tacit knowledge. Even Microsoft, determined to operate its R&D function in Washington State, eventually had to relocate to Silicon Valley. I’ve never been able to understand those who maintain that for ‘true distance learning’ there must be no face-to-face contact.

I left the Department at the time that Network Learning was starting in earnest. We had one year of a pilot with Manpower Services Commission psychologists as students – it was shaky but it worked. Today, it’s wonderful to see the success that has followed.

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Forging a new career through distance learning

James Hale studied BSc Geology at Birkbeck through distance learning after 14 years out of education. He discusses how his degree has helped him transform his life, having gone on to both further study and a new job in the field of Earth Sciences.

I started the BSc (Hons) Geology degree at Birkbeck in 2014 whilst working as a sales consultant for a large, multi-national workshop consumables company. I had worked in sales for over ten years and really wanted a career change, but I had no idea what to do instead of sales. I have always been passionate about Science, Earth Science in particular but I never saw it as a possible career, as I left school with only a set of GCSEs, no A-levels or degree.

After a particularly bad day in work, my fiancée suggested I do a little research into Earth Science degrees. I came across various online distance learning geology degrees but Birkbeck was the only one with accreditation from the Geological Society of London and the only one using Panopto to deliver the lectures. The accreditation was important to me because I wanted to be able to establish a career using the degree and the fact that Panopto was used to record the lectures in HD quality made me feel like I was in the classroom. The staff were excellent, very supportive and clearly understood that many of us in the class had not been in any sort of education for quite some time. For me, it had been 14 years to be exact so naturally I was apprehensive about starting a degree. After watching the recording of the induction evening before the start of the course, I felt very much at ease. By the end of the first lecture I was hooked, my mind was immersed and I was extremely glad that I decided to study Geology at Birkbeck.

I originally started the degree on a part-time basis and transferred to full-time after the first year which enabled me to complete in 2017 after three years. The distance learning aspect benefited me because I have a young family, therefore I needed the flexibility to be able to work on a full-time basis and be able to study around them in the evenings and on weekends.

The degree gave me a strong, renewed sense of purpose as well as the immense personal satisfaction of completing something as challenging and life-changing as a degree. I gained invaluable academic skills such as report writing and data processing, a lot of which are transferable, as well as first-class field skills. The degree has made me employable in a scientific environment, so much so I am about to start work at a major UK university as a Senior Technical Officer – Earth and Biological Sciences. I am also a year into a part-time MSc which I am studying online at a world-renowned oil and gas industry focused University. My overall ambition is to progress to lecturer and to conduct my own research in the field of geology.

I would advise anyone else thinking about studying via distance learning with Birkbeck to go for it! Provided you put in the hard work, you can achieve your goals. The study process is made as flexible and accommodating as possible by the college, the course content is both interesting and engaging, the staff are very helpful and supportive, plus if you choose geology you’ll remember the amazing field trips for the rest of your life!

I can’t thank the Department of Earth and Planetary Sciences staff enough for literally helping me change my life.

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