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Changing careers: from coffee shop manager to finance administrator

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When Alba DeCarlo left school at 18 she never imagined she would get a degree. Despite that statement, this week she graduates from Birkbeck with a degree in BSc Business and has changed careers from a coffee shop manager to a Finance and Administrator lead for NBC Universal. This is her #BBKgrad story.

Alba with her sister Anna

Alba DeCarlo (R) with her sister Anna Rita DeCarlo (L) who is also graduating this year with a degree in BSc Marketing.

Alba first came to the UK from Italy aged 19, with very little English. She found a job as a waitress and eventually worked her way up to being the manager of a coffee shop from the ages of 21 to 25. While she enjoyed the social atmosphere and physicality of her job, Alba began to feel in need of a change. “I needed to escape the industry, just do something different. Then my mum said, ‘Why don’t you just go to university?’ I had not considered it an option for me but after doing some research I found Birkbeck.”

Since she could not give up work to study, Alba found Birkbeck’s evening model perfect for her: “It was the only university I applied for, so I put all my eggs in one basket!” Luckily Alba was accepted on to the business course that she hoped would expand her career options: “I wanted to study business because I had already gained skills working as a manager but I needed the theory. I wanted to know how businesses are created and run, so that maybe one day I could open my own.” She was so enthused by Birkbeck’s offer that Alba convinced her younger sister to start a marketing degree in the same year.

Alba found the opportunity to study again an enriching experience, “I learned how important it is to socialise and meet people, because before Birkbeck all I did was work, so most of my friends were from there. At Birkbeck I was able to meet people and go to the library and have access to books, everything was just right there for me.” She also benefitted from technology support from the College which enabled her to get a free laptop to use for her studies.

Like many students who come to the College, Alba encountered challenges along the way. SheAlba DeCarlo changed jobs a number of times to adapt to studying, even taking jobs abroad at times to earn enough money. In her final year, she decided to go back to working in a coffee shop and was eventually promoted to the Operational Training Manager of a number of premises. After a year she found out she was pregnant. Not discouraged by this, Alba did the maths and decided that she would still be able to complete her degree without pausing her studies. “I was lucky in a sense because I gave birth during the pandemic when classes and exams were held online which meant I could do everything at home and study – albeit while being very tired!”

True to form, Alba made the leap closer to her business ambitions to a job as a Finance and Administrator lead at NBC Universal before she had even graduated. She started out in the company as a Catering and Event Manager and because of her eye for numbers was eventually asked by the Account Manager to become an Administrator. “The degree has helped me get into finance, and I think it will help me get to where I want to be in the future.”

This week she celebrates completing this phase of her journey and looks forward to learning more and continuing to grow in her field.

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“A year into my degree I fell pregnant and experienced numerous complications during and after my pregnancy – the support I received from Birkbeck was second to none.”

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Ella Michalski graduated this month with an LLB Law degree after becoming pregnant with twins during her degree and her daughters experiencing many health complications. Ella persevered with her degree throughout this traumatic time, even studying from hospital. This is her #BBKgrad story.

Ella Michalski with her family on her graduation day

Ella Michalski with her family on her graduation day

I spent my teenage years in the care system with a local authority. When I entered my early twenties I was desperate to travel, so I used my savings from various hospitality and retail jobs I’d had to travel around the world. I returned from travelling aged 25. I had an amazing few years but I was ready to return to normality again and wanted to settle in one place.

My late twenties soon came around and I decided I wanted to enter higher education to pave and develop my career, but I wanted to find a way of studying that meant I could keep my daytime commitment of working in retail. I knew I wanted to study law, with criminal justice being a huge interest of mine.

I came across Birkbeck after friends recommended it to me – studying in the evenings provided the perfect solution. I signed up for a Birkbeck open day, and after attending I just knew Birkbeck was where I wanted to go. It had a real feel, straightaway, of a strong student community. Despite having no previous legal experience, I took a deep breath and enrolled onto the LLB Law degree.

A year into my degree, when I was aged 29, I became pregnant. Unfortunately, I experienced numerous complications during my pregnancy, and at 12 weeks into my pregnancy I was told with near-certainty I would lose my twins. I spent 14 weeks on bedrest in hospital. The Wellbeing Team at Birkbeck were so supportive with finding me alternative ways to study in hospital, and despite being in such a traumatic situation, studying really helped give me escapism from my difficult reality at that time.

When I gave birth, my twins were born with chronic lung disease. They spent three months in intensive care, with multiple medical difficulties whilst they were there. I spent my days visiting the hospital in the day and studying in the evening. Knowing that I could tell my daughters about how I studied for a degree kept me going as I knew how proud of me they’d be one day.

When my daughters were finally discharged from hospital, they were on oxygen 24-hours-a-day for a whole year. Despite their severe health needs during this time, I continued with my degree. It was certainly hard but Birkbeck ensured I had the support in place, and with my strong network of family and friends I was able to persevere and eventually complete my degree.

Reflecting on my Birkbeck experience as a whole, it’s provided me with skills that I didn’t even know existed and given me so much more than I ever anticipated. The skills I’ve gained will stay with me forever and go far beyond just academic skills. My degree has propelled my confidence – it’s made me believe in myself a million more times more than I ever thought possible. When I was able to attend lectures in person, I found the teaching incredible. The lectures were always so informative and inclusive with students in the room, and questions were really encouraged. I’d describe the learning experience at Birkbeck as gentle and encouraging. I particularly enjoyed group work – I found it brought people together and the Library facilities were brilliant as we could book group areas easily to work together.

Thankfully, my daughters are now well and thriving. In the future, I plan to pursue a career in criminal justice. I’m hoping to volunteer for the Innocence Project soon, which aims to free innocent people from incarceration. I also enjoy being an ambassador for the Rainbow Trust Children’s Charity, which provided invaluable support for my family and I through our challenging times.

I’d 100% recommend studying at Birkbeck to anyone – the level of education, flexibility and support I received was second to none.

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Changing career paths: from working in criminal justice to lecturing at a university

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Janet Omondi studied for a Postgraduate Certificate in Higher Education from 2019 to 2020 as a tool to aid her career transition from working in the National Probation Service to lecturing at a university. Here is her #BBKgrad story.

Janet Omondi’s story of what led her to study at Birkbeck showcases perseverance and courage after she underwent a complete career change a few years ago, taking the leap to pursue her passions of educating young people about health.

Janet first began her career as a Probation Service Officer for the National Probation Service after completing her first degree in BSc Business Computing. She held the position for seven years but in 2009, she was faced with no option but to give up her job to become a full-time carer for a family member. During this challenging and emotional time, Janet came to the decision that she wanted to change her career and follow her dream of lecturing about health at a university.

In 2012, she began studying BSc Health Promotion at the University of East London, followed by an MSc in Public Health at the London School of Hygiene and Tropical Medicine. In 2016, she took up a teaching position as a Lecturer in Health Sciences at the University of East London. She came to study a Postgraduate Certificate in Higher Education at Birkbeck in 2019 to develop her skill set and knowledge further.

When asked about her experiences of studying at Birkbeck, Janet said: “I quickly developed rapport with my fellow students. I found sitting and learning with a cohort of people that were so passionate about the course too really inspiring. The best thing about Birkbeck is the diversity of students who come from all walks of life, which brings a rich wealth of viewpoints and perspectives, as well as the sharing of cultures and experiences.

“The pandemic hit the UK mid-way through my course, so I had to adjust to the new way of learning online quickly. At first I felt a bit apprehensive, but it wasn’t as bad as I thought, and my classmates and I didn’t experience much technical difficulty at all. The lecturers have been so dynamic, supportive and understanding throughout. Birkbeck responded remarkably well to the pandemic and the transition to online learning was seamless. I now feel very comfortable being on camera when I’m in an online lecture!”

In her spare time, as well as looking after her three children aged 10, 18 and 22, Janet is a Trustee of Riana Development Network, which promotes and delivers community programmes for young people in the UK and overseas. Janet provides crucial guidance by contributing to the charity’s culture, strategic focus, effectiveness and financial sustainability.

In the future, Janet aspires to continue learning and her words of encouragement to others are that “we should continue to learn in all aspects throughout our lives”.

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“I dedicate my MA to my late mother, who was my rock”

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Carolyne Megan graduated last month with an MA in Digital Media Design after caring for her late mother throughout her degree. This is her #BBKgrad story.

Carolyne Megan – © Photo by Joel, Peter Dyers Photographic Studio

I had a thriving career at University College London (UCL), working as a Web/Graphics and E-learning Technologist in Psychology and Language Sciences. I loved my professional career very much. Then in 2013, my father had cancer, so I left UCL to help my disabled mother care for him in his last months.

After my father died in August 2013, I applied to work at Imperial College London in the same role as UCL, but in their ICT department. I was extremely lucky as I was offered a job, and started in October 2013, as I was grief-stricken. After I started at Imperial, I was responsible for keeping my frail elderly mother supported in her home with carers. My main concern was to keep my grieving mother safe in her home and looked after by external social care.

In 2014, I paid for myself to do a Postgraduate Certificate in Web Design and Development at Birkbeck. I had a fantastic time, embracing new skills for my web portfolio. I built a great rapport with fellow students and then later attended the graduation ceremony at Senate House in 2016.

During 2013-2015, my mother’s situation deteriorated, and she was not coping well after my father died so I made a decision to leave Imperial in December 2015. In 2016, I sought low paid temporary Learning Technology jobs and by July 2016, I had reached a crisis with my mother. She was unable to look after herself, so her social worker and I facilitated a move to a good care home that was local to her.

It was an extremely painful process to endure in the summer of 2016, as I had to move my mother’s belongings and clothes into cases and take them from a five-bed detached house to one room in a care home. I was heartbroken for her. I promised her that I would spend three days every month in Sussex visiting her. So that became my routine. I sold her house, auctioned her possessions, gave her clothes to charities, her beloved book collection to refuse collectors as book sellers weren’t interested. It was painful process to go through.

My mother took a few months to settle in the home. She had an IQ of 140, despite being disabled by botched surgery and very frail. After she had settled, I applied for a job at UCL, in the libraries team, which was perfect as I have a love of books! My job involved processing new stock before sending the books to Main Library.

In 2017, I was approached by the Birkbeck School of Arts administrator, to notify me that there was a new MA in Digital Media Design. I was told that my credits from my previous course would enable me to do less modules to get the full MA. I really couldn’t afford it as I was on low pay. But my mother gave me a wonderful gift. She told me that she felt that I had given up my career to care for both her and my late father, and she wanted to pay the fees, so I could continue to ‘stretch my brain’ as she called it.

I wasn’t sure if I had it in me to do an MA, but I jumped at the chance to try. I asked my supervisor if I could do my dissertation in 2018, instead of 2019, and he allowed me to do this. With hindsight this was the best decision I made. I received a Merit for my dissertation and I dedicated it to my mother and gave her a copy of the book. She passed it round to all her visitors and it was full of coffee stains and blotches. She told me she was very proud and we were both emotional.

In February 2019, she was admitted to hospital with a blocked bowel and we were told that she was probably going to pass away. She was such a fighter and was sent back to the care home to be in a palliative care room. She was now unable to get out of bed and had to be turned every two hours. Her life was not really a life. She picked up and managed to carry on until July 2019. She overheard someone say that she was never getting out of the bed, so she stopped her fluids, food and medication and died after two weeks at the age of 95.

I miss her every single day, but I am glad she did not have to live in the year of the pandemic, as we would not have been able to have seen one another.

I dedicate my MA to my late mother, who was my rock.

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